Check the status of your order here even if you didn’t place your order online. For orders placed online, you can log into your account to check the status of your order by navigating to the purchase history section from the my account menu.
If you change your mind about the products that you've ordered, please get in touch using our online form.When amending your order, please state:- If you'd like to add any items- Edit any quantities that you've ordered- Remove any items
You may notice that, on rare occasions, a product may be shown as 'out of stock' on our website. Unfortunately, this does mean that the product isn't available for sale.However, if you have placed an order with us prior to the product being shown as
From time to time, it may be that a product becomes sold-out or unavailable. We have an extensive range here at D.T. Brown, so it's likely that we will have an alternative for you to try.In the unlikely event of crop failure, this may mean that we ar
If you’ve received a delivery, your order number and account number can be found on the packing slip contained within your delivery. If you ordered online, these details can be found on your order confirmation email, alternatively within your purchas
An order can only be cancelled prior to processing and/or dispatch.If you'd like to cancel your order, you can do so by completing the order form.Unfortunately, if the order has already been processed by our warehouse, it will be too late to prevent